Shipping policy

Here is the full LUMIQ Shipping Policy — ready to copy and paste directly into Shopify under Settings → Policies → Shipping Policy.

LUMIQ SHIPPING POLICY

Effective Date: June 2026 | lumiqwear.com

1. OVERVIEW
At LUMIQ, we process and dispatch every order with urgency. This policy outlines our shipping timeframes, carrier partners, tracking procedures, and what to do if something goes wrong in transit. Read it once — then forget about it, because we handle the rest.

2. ORDER PROCESSING
Processing Window

All orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays are queued for the next available business day.
Processing Cut-Off Time

Orders placed before 12:00 PM EST Monday–Friday are prioritised for same-day dispatch. Orders placed after 12:00 PM EST will enter the processing queue the following business day.
Once your order is dispatched, you will receive an automated shipping confirmation email containing your tracking number within 24 hours.

4. INTERNATIONAL SHIPPING
LUMIQ currently ships to the following regions:

United States (all 50 states, including Hawaii and Alaska)
Canada
United Kingdom
Australia
Select EU member states

International Delivery Timeframe

International orders typically arrive within 10–21 business days depending on the destination country and customs clearance speed.
Customs, Duties & Import Taxes

LUMIQ ships all international orders on a Delivered Duty Unpaid (DDU) basis. The recipient is solely responsible for any customs duties, import taxes, or brokerage fees assessed by their country's customs authority. LUMIQ has no control over these charges and cannot predict their amount. We recommend checking with your local customs office prior to placing an order.

5. ORDER TRACKING
Every LUMIQ order ships with full carrier tracking. Here is how to use it:

You will receive a shipping confirmation email with a tracking link within 24 hours of dispatch.
Click the link to view real-time carrier updates directly on the carrier's tracking portal.
If your tracking link shows no movement for more than 5 business days after dispatch, contact our support team immediately at lumiqrelations@gmail.com.

Tracking links may take up to 48 hours to activate after your shipping confirmation email is sent. This is a carrier system delay, not a fulfilment error.

6. MISSING OR LOST PACKAGES
If your tracking status shows "Delivered" but you have not received your package, take the following steps in order:

Check all delivery locations at your address including mailbox, porch, side entrance, and with neighbours.
Allow 24 hours — carriers occasionally mark packages as delivered 1 business day early.
Contact your local carrier depot with your tracking number to file a missing package report.
If the package is not recovered within 5 business days, email support@lumiq.com with your order number and carrier reference. We will reship your order or issue a full refund — your choice.

LUMIQ is not liable for packages marked as delivered to the confirmed shipping address. However, we will always work in good faith to resolve the situation.

7. INCORRECT SHIPPING ADDRESS
Customers are responsible for entering an accurate and complete delivery address at checkout. If you notice an error in your shipping address after placing your order:

Contact us immediately at lumiqrelations@gmail.com with your order number and the corrected address.
Address corrections can only be made if your order has not yet been dispatched.
Once an order has left our fulfilment centre, LUMIQ cannot redirect it in transit.

If an order is returned to us due to an incorrect or incomplete address provided by the customer, we will contact you to arrange reshipment. Reshipment fees may apply.

8. DAMAGED IN TRANSIT
If your LUMIQ unit arrives visibly damaged:

Photograph the outer packaging and the product before opening it further.
Email lumiqrelations@gmail.com within 48 hours of delivery with your order number and photos attached.
We will issue a replacement unit or full refund within 3 business days of reviewing your claim. No return shipment required.

9. RETURNS & REFUNDS
LUMIQ operates a 30-Day Risk-Free Guarantee. If you are not satisfied with your purchase for any reason within 30 days of delivery, you are entitled to a full refund. Please refer to our separate Returns & Refund Policy for complete instructions, or email lumiqrelations@gmail.com to initiate a return.

10. CONTACT & SUPPORT
For all shipping enquiries, please contact our support team using the details below. We respond to all emails within 24 hours on business days.
Email lumiqrelations@gmail.com Response Time Within 24 hours (Monday–Friday) lumiqwear.com

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